Sometimes I wonder about where are we going with ‘ease of use’. And whether innovation is synonymous with increased ease of use. And if so, is there a limit?
Let’s look at some of the common scenarios.
Delivery is getting easier and easier. You don’t even have to type your order now. You can order stuff from Amazon by just talking to Alexa. Pretty soon your orders will be placed for you automatically based on your buying and consumption patterns.
Social networks now automatically suggest friends to add, and auto-tag people correctly in the photos (things that earlier required a couple of clicks).
Communication between individuals or groups, finding information, education, entertainment, etc. everything is just getting easier to get. Cars are nearly ready to be driven in full autonomous mode. And even most of the AI tech being developed is mostly about ‘automation’.
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I pondered over this for a bit. Especially around the thought whether there should be an upper limit for ease of use. I mean how much of it we want really? And what we are actually doing with all that “saved” time anyway? More and more automation will only make people dependent on the machines, apps, services, and perhaps even make them dumb.
But looking back in history, it has probably always been that way. Right from the Invention of the wheel to the steam engine to modern day automobile, it was the quest for making things easier all along. All the machinery, all the automation has always been about ease of use. Fields as diverse as Economics (think currency), War (think weapons), and Medicine all can be seen as striving towards making things easier for the user.
So I guess, it is a fair game then to just continue on this path and keep on making things more and more easy, with the hope that the time we will save will be used on working on higher-value stuff somehow 🙂
